Dear Anorak, Thank you for the review. I am really sorry that you could not receive the highest floor. Please when you would like to stay again in our hotel, during the reservation, mention it in the comment (or if you call, tell the preference to the reservation department). Your preferences are very important for us, so if we know them we will do any necessary efforts to prepare them all for you. I hope we will satisfied you then at the next stay. I am very happy that the accommodation has appeared in very good quality and also there was enough space that you feel comfortable. Feel very welcome next time, that we could make your stay as good as possible. Warm regards, Natalia Miklis | Guest Experience Host