Dear Britney, Thank you for taking the time to share your wonderful review of Mandarin Oriental, Prague with the TripAdvisor community. I am delighted to read about the excellent service of my colleagues, namely Saskia. You can rest assured that there is a warm and friendly welcoming awaiting you, together with the highest standard of service and care on your next visit to our "little jewel". With my warmest regards, Werner Anzinger General Manager