Clean bathroom - Picture of Royal Court Hotel, Prague
Photo: Clean bathroom
From Review : Great hotel next to the historical city center of Royal Court Hotel
+4
My husband and me spent 1 night in this great hotel. The receptionist was friendly and very good English-speaker. She gave us a city map, showed the location of the main attractions while she prepared us a coffee (for free!). As it was Friday, each guest received a beer can from…
Read more
Date of stay: April 2018
Response from Royal Court H, Guest Relations Manager at Royal Court Hotel
Responded Apr 16, 2018
Dear Edit, first of all we would like to thank you for choosing Royal Court Hotel for your stay with us and for sharing your experience with us. We are pleased to hear that you you were impressed with our friendly receptionists but we are incredibly sorry if there was some misunderstanding. But the thing is, according to the terms of your reservation we could block amount of the first night of your stay as a guarantee of your reservation. When you arrived to the hotel you could use blocked amount if you had the same credit card, or to pay separately and blocked amount would unblock during some time depending on the conditions of you bank. We do hope that amount will be unblocked as soon as possible. We are also sorry for misunderstanding with the arrival time, we always ask the time in case if we check in our dear guests earlier but unfortunately didn't have this opportunity when you arrived. But we are very happy that nevertheless you were absolutely satisfied with your stay, liked tidy and warm room and enjoyed delicious breakfast we served for you every morning. We would be pleased if you came to visit us again and look forward to your next visit. With kind regards, Kira Mironova, CRM
Read more
Been to Royal Court Hotel? Share your experience!