Dear Mdm Suhana, Good day Warmest greeting from Suria Hot Spring Bentong, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies We hope to welcome you back again another time in our hotel and to serve you all again in the near future at Suria Hot Spring Bentong Warmest regards Anuar Md Noor Operation and Guest Service Manager