Dear Eugene, Thank you for taking the time to share your feedback with us. We are very satisfied with your comment about our gastronomic offer. Our chefs, every day, put all their effort into pampering our guests with new culinary options. We are happy for the praise to our cleaning service staff; it is an essential element in the perfect maintenance of our facilities. Our staff knows how to do their job up to the smallest detail. Do not hesitate; we will transfer your opinions and nice words to them. We're sorry to hear that the room did not meet your expectations. In these cases we always ask our guests to come to the reception desk to assist them and offer a solution on site and as soon as possible. Depending on the availability, we could have offered you another room more in line with your preferences. We are sad to hear that our teams are polite but not particularly helpful. It is one of our most important features that our staff has a good contact to our guests and welcomes them with open arms. We try to fulfill and even surpass all the expectations of all our target groups as they range from families to golden agers of all nationalities. We assure you that we choose and school them to cover as many languages as possible as we understand that good communication and service orientation are of prime importance to achieve maximum customer satisfaction, and we are sorry that on this occasion their performance did not meet your expectations. I hope you will give us the opportunity to serve you again on your next visit. Warmest regards, The whole team at Mediterranean Bay Hotel.