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Balcony - Picture of Mantra Lorne

Photo: Balcony

From Review : Disappointing for a brand like Mantra! of Mantra Lorne
Disappointing for a brand like Mantra!
Disappointing for a brand like Mantra!
Disappointing for a brand like Mantra!
Disappointing for a brand like Mantra!
Disappointing for a brand like Mantra!
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kaztin wrote a review Oct 2019
Adelaide, Australia196 contributions66 helpful votes
+4
The good stuff- The location was excellent, a short walk to all Lorne has to offer. Check in was quick and friendly. Views from apartment were good. Free laundry facilities. Nice grounds. The bad stuff- The bed! The mattress was terrible, hard, lumpy with a dip in the middle.
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Date of stay: October 2019
Response from Cameronbaker17, General Manager at Mantra Lorne
Responded Oct 29, 2019
Dear Kaztin, Thank you for sharing your feedback from your recent stay with us at Mantra Lorne, as we always do appreciate positive and constructive feedback from our valued guests. We appreciate your positive comments on our location, facilities and that our staff provided genuine friendly customer service during your stay with us. I am sorry to hear that the bed in your apartment was not to your liking, and do apologise for the shortfall in the apartment presentation. Please do not hesitate to contact myself directly for future accommodation in Lorne, as I would greatly appreciate the opportunity to show you a more memorable experience. Kind regards, Cameron Baker General Manager
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