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Pool - Picture of Pestana Grand Premium Ocean Resort, Madeira

Photo: Pool

From Review : Lovely hotel with magnificent views of Pestana Grand Premium Ocean Resort
Lovely hotel with magnificent views
Отличный отель, с очень красивой террриторией
Relaxing hotel in beautiful grounds
Отличный отель, с очень красивой террриторией
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Other Recent Reviews

December 2021
alicats_uk wrote a review Feb 2019
Greater London, United Kingdom48 contributions24 helpful votes
Lovely 5-star hotel (I would say a good 4-star really) Staff very helpful and friendly. We had a stunning view from our room and were given flowers and bubbly for our birthdays. We had no problems whilst we were there. Everything takes place in the lower ground floor - known as
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Date of stay: February 2019
Response from Eric_Schumann, General Manager at Pestana Grand Premium Ocean Resort
Responded Feb 17, 2019
Dear guest, Thank you very much for your preference and for taking the time to share with us your experience; It gratifies us to hear that you enjoyed a wonderful stay with us and that we helped provide a memorable holiday to celebrate the special occasions of your birthdays. Many thanks especially for your mention of our staff team - we’ll make sure that your kind words and appreciation reaches them well. We are sure all will be very grateful for your acknowledgement and recognition of their hard work. It also makes us very happy to learn that you particularly liked our breakfast buffet! It is regretful to learn of your disappointment regarding our dinner buffet however, for which we would like to present our sincere apologies for not meeting your expectations and for any inconvenience it may have caused to you and on your holiday. We assure you that the matter will be discussed with our Chef for amendment. Nevertheless, we hope you spent an enjoyable and relaxing moment with us at our resort and we sincerely hope that you will consider returning to the Lti Pestana Grand. Until then, please receive our warmest regards. Yours sincerely, The Management
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