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Landscape - Picture of Hotel Riu Palace Costa Rica, Sardinal

Photo: Landscape

From Review : Just Okay of Hotel Riu Palace Costa Rica
Just Okay
40 years of Rob
Vista al hotel desde area recreativa
good start to holiday
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bricar34 wrote a review Sep 2016
6 contributions
This was my second trip to Costa Rica, first time to the province of Guanacaste, and first Riu Hotel experience. The hotel and grounds are very beautiful. They are constantly cleaning and maintaining the grounds/hotel, which I liked. The beach is very pretty and clean, but
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Date of stay: September 2016
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Costa Rica
Responded Sep 22, 2016
Dear guest, Thank you very much for choosing our resort for your vacations to Costa Rica. We regret that your stay at our hotel did not fulfil your conception in general. Our policy is to make every attempt to please and keep our guests content. We were surprised to read your comments about the service. At RIU we take pride in our customer service as this is one of the key values of our company and staff is constantly trained to maintain optimal standards. Since gastronomy has always been very important to RIU we regret that we could not always meet your taste with the wide range of food options offered. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. On the other hand we would like to thank you for highlighting the cleanness of our property. In order to guarantee a maximum level of comfort our staff is constantly trying to keep our property clean and well maintained. We are glad that this had a positive impression on you. We hope to get the chance to welcome you again at one of our RIU hotels in order to deliver the high standards of guest service and quality which are typical at our resorts. With our best wishes we remain, Riu Palace Costa Rica Online Reputation Manager
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