Interior - Picture of Sofitel Queenstown Hotel and Spa
Photo: Interior
From Review : Not luxury brand! of Sofitel Queenstown Hotel and Spa
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+5
We booked and stayed 3 nights from 10 - 13 May at room 610. The reason we chose this hotel was for treatment of my friend's birthday. I emailed to hotel before to inform our special reason and ask if they treat in house guest's birthday and I got this respond: "I have made a…
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Date of stay: May 2016
Response from VincentMacquet, General Manager at Sofitel Queenstown Hotel and Spa
Responded May 13, 2016
Bonjour Ncnn2000, Thank you very much for your candid comments about your recent experience at the Sofitel Queenstown Hotel & Spa. We are really sorry to learn that we have, in this instance, not provided you with the high level of service standards that Sofitel Luxury Hotels are known for. Please rest assured that I am addressing all your points with our Team. At Sofitel, we strive to continuously improve and your feedback is very valuable to us. Thank you once again for your comments and your Loyalty with Accor. We hope to have the opportunity of better serving you as a Gold Member in the near future. Sincerely, Vincent Macquet General Manager
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