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Landscape - Picture of Mercure Resort Queenstown

Photo: Landscape

From Review : Beautiful hotel with a perfect view of Mercure Resort Queenstown
Beautiful hotel with a perfect view
View from the Mercure
Large Swimming Pool
Pool side sitting
Incrível.
Fantastic hotel
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Guests 
Travel Enthusiastic wrote a review Feb 2018
Richmond, Virginia424 contributions45 helpful votes
+2
5.0 of 5 bubbles
This hotel is beautiful and located nicely around the lake. What a view from hotel room and please take a room with view. We were skeptical initially as it is little away from town center but it is 15 min walk which was not bad. Plus we had car. The only negative part was good
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Date of stay: March 2017
Response from Lisa I, General Manager at Mercure Resort Queenstown
Responded Feb 6, 2018
Dear Goutamg787, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort in December. It was wonderful to read you and your family had a wonderful time in Queenstown and thoroughly enjoyed the views from our hotel. We certainly agree that everyone should experience the beauty and serenity from our luxurious superior lake-view rooms. Thank you further for highlighting Preshit, the duty manager which assisted you make activity bookings during your stay. I will pass on your feedback to Preshit as I am positive it will encourage him to maintain this high level of customer service. We are pleased you enjoyed the amazing cuisine in Queenstown. We are lucky to have such a wide variety of top restaurants in the community. Our new executive chef has recently updated and upgraded many dishes and specials at both our restaurants. Further upgrades and additions are underway for the new year and we are positive our guests will enjoy the changes. I will pass on your feedback regarding the number of vegetarian options on our menu, we seek to ensure all guests are comfortable at the hotel therefore our chef will look to incorporate additional vegetarian dishes onto our menus moving forward. Thank you again for taking the time to review the hotel, we look forward to welcoming you back to the hotel in the near future. Warm Regards Lisa Ireland General Manager
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