Thank you for taking the time to offer us your valuable feedback on Trip Advisor following your recent stay at The Langham Melbourne. We certainly appreciate your detailed and candid comments, especially as you are a return guest. Please accept our apologies that we did not meet your expectations on this occasion in some areas of the Hotel. I have shared your comments with all the respective Department Managers so they each may review, follow up, as well as share with their respective colleagues, We hope you to have the opportunity to welcome you back again in the future.