Damaged bathroom floor - Picture of Rendezvous Hotel Melbourne
Photo: Damaged bathroom floor
From Review : Under the Surface not good of Rendezvous Hotel Melbourne
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Guests
+1
This hotel looks Old and inviting from the Lobby and most general area's, however the room we were in had a Bathroom with filthy floors, the bedroom carpet leaving black marks of bear feet! Complained to the manager, would have done better talking to someone in the Street, not…
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Date of stay: March 2018
Response from Sunny_Lou101, Guest Relations Manager at Rendezvous Hotel Melbourne
Responded Apr 18, 2018
Dear henshawgn Thank you for your comments after your recent stay at the Rendezvous Hotel Melbourne. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. It is never acceptable when a guest feels our staffs are anything less than helpful and accommodating. Whilst I am unable to change your previous experience, I would love to invite you to stay again and show you the standard of service we provide every day. Please feel free to contact me directly and I will ensure you are well looked after. Warmest Regards Sunny Lou Guest Services Manager slou@rendezvoushotels.com 0392501888
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