Window View - Picture of Crown Metropol Melbourne
Photo: Window View
From Review : Check exact address - they have 2 or 3 hotels listed at the same address of Crown Metropol Melbourne
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Guests
+9
Hi there, this was the most confusing experience. My travel agent booked me a room in Crown Plaza and I put address into my GPS and this was the total nightmare. I had no idea that Crown has 3 different hotels listed under the same address - 8 Whiteman St, Southbank VIC 3006,…
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Date of stay: November 2015
Response from CrownResorts, General Manager at Crown Metropol Melbourne
Responded Mar 28, 2016
Thank you for taking the time to share your feedback. I was naturally disappointed to hear of your experience and welcome the opportunity to speak to you about this in further detail. Let me apologise for the frustration experienced on this occasion. The three Melbourne Crown hotels - Crown Towers, Crown Metropol and Crown Promenade - share the address of 8 Whiteman Street, as they are part of the one precinct and connected by internal link bridges. We understand that this may lead to confusion upon arrival, and are currently in the process of revising the maps in our confirmation emails to clearly display the individual driveways of each property. I would also like the opportunity to investigate your parking fee in further detail. Please feel free to contact me on 61 3 9292 8888 at your next convenience. On a positive note, I was pleased to hear you enjoyed the signature scent in our lobby and the many dining options on offer within the complex. Thank you again for sharing your feedback and we hope to welcome you back for a more positive experience in future. Kind regards Harley Moraitis General Manager Crown Metropol Melbourne
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