Interior - Picture of Pan Pacific Melbourne
Photo: Interior
From Review : Yarra suite Room 701 of Pan Pacific Melbourne
+10
We stayed in the yarra suite on the 7th floor. The room is very spacious, with its own lounge area. Separate bedroom, a huge walk in wardrobe and an even bigger shower with a soaking tub. The views from the lounge area are outstanding, with floor to ceiling windows. CONS ;…
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Date of stay: February 2019
Response from Craig B, General Manager at Pan Pacific Melbourne
Responded Feb 26, 2019
Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. However, I have noted your comments on our housekeeping standard, the automatic blinds, the bathrobes and the TV remote control. We sincerely regret the inconvenience and disappointment caused. I would like to assure you this is not the typical guest experience that we deliver. Please be assured our Executive Housekeeper and Chief Engineer are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand. I greatly appreciate your feedback. Your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. Once again, please accept our deepest regret. We do hope we will have the pleasure of welcoming you back in the not too distant future to experience the five star standard we pride ourselves on. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
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