Thank you very much for posting your feedback on your recent stay at Hilton Melbourne South Wharf. As part of the Hilton brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. We are indeed superbly located next to the DFO and I am very pleased you find it extremely convenient. However, I have noted your comments that our team members didn't assist you with the luggage. We sincerely regret the frustration and disappointment caused. I would like to assure you this is not the typical guest experience that we deliver. Rest assured our Front Office Manager has already addressed your comments and appropriate action has been taken to prevent any such repetition in the future for our guests’ best interest and to ensure that we are consistently delivering the five star standard we pride ourselves on. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager