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Window View - Picture of Pan Pacific Melbourne

Photo: Window View

From Review : Room with awesome city view of Pan Pacific Melbourne
Room with awesome city view
Excellent - but on the edge of the city.
Another Brilliant Stay!
View from the room
Amazing View
Absolutely wonderful
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Cezanne L wrote a review Jul 2016
Sydney, Australia29 contributions3 helpful votes
First time staying at this hotel, love the view from my room and the location wasn't too bad plus DFO (discounted factory outlet) just right next to the hotel. For those shopping lover will definitely love the location. The only thing that upset me was when I arrived at the
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Date of stay: July 2016
Response from Craig B, General Manager at Pan Pacific Melbourne
Responded Jul 21, 2016
Thank you very much for posting your feedback on your recent stay at Hilton Melbourne South Wharf. As part of the Hilton brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were happy with our service. We are indeed superbly located next to the DFO and I am very pleased you find it extremely convenient. However, I have noted your comments that our team members didn't assist you with the luggage. We sincerely regret the frustration and disappointment caused. I would like to assure you this is not the typical guest experience that we deliver. Rest assured our Front Office Manager has already addressed your comments and appropriate action has been taken to prevent any such repetition in the future for our guests’ best interest and to ensure that we are consistently delivering the five star standard we pride ourselves on. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager
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