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From Review : Would have been nice, but horrendous mosquitoes everywhere! of Mantra on Frome Adelaide
Would have been nice, but horrendous mosquitoes everywhere!
Would have been nice, but horrendous mosquitoes everywhere!
Would have been nice, but horrendous mosquitoes everywhere!
the balcony doors that could not be opened
Average
Would have been nice, but horrendous mosquitoes everywhere!
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Lachlan72 wrote a review Dec 2017
Sydney940 contributions193 helpful votes
+3
Stayed here 4 nights for a business trip with a work colleague. Upgraded from a two to three bedroom apartment upon check-in which was appreciated. Apartments are a large size but very comfortable. Location is excellent. However, I was kept up most of the night being bitten by
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Date of stay: November 2017
Response from StuartRiddell, General Manager at Mantra on Frome Adelaide
Responded Dec 13, 2017
Dear Lachlan, Thank you for your feedback, I was pleased that there were many aspects of your stay which you enjoyed, however I was sorry to hear of the issue with the mosquitoes. Our housekeepers have been trained to keep balcony doors closed during services, and hould they find them open, are under instruction to close them for safety and security issues. My maintenance and housekeeping managers checked the room during service and could not find any signs that the mosquitoes were nesting or breeding in the apartment, nor any sign of other pests. I am sorry for this inconvenience, and I am sorry that this will stop you from returning to our property. I would recommend our loyalty program however, it is free to join and you are correct in that WiFi is complimentary to our members. Thanks again for your comments, Stuart Riddell
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