Dear Haitimedic, Your feedback is highly valued, thank you so much for taking the time to share your experience! We are so thrilled that we were able to accommodate an early check in after such a long flight. I am so sorry that there was an issue with your original room but glad to hear that Cesar was attentive and able to change your room for you. I will be sure to let him know how happy you were with his service. Please come back and stay with us again sometime soon! Warm regards, Kenza Sebti Executive Assistant Manager