Pool - Picture of Excellence Riviera Cancun, Puerto Morelos
Photo: Pool
From Review : Had an Excellent day every day. of Excellence Riviera Cancun
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Other Recent Reviews
Positives: Great hotel, amazing staff, plenty of activities if you want them and plenty of quiet places to just read and relax. Several pools, each with a different vibe. Great restaurant options and we never had to wait for a table. It was 85 and sunny in early May. Plenty…
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Date of stay: May 2019
Response from ExcellenceCollection, Online Brand Controller at Excellence Riviera Cancun
Responded May 20, 2019
Dear Michael, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share this review with other travelers. We are pleased to hear from you that we were able to exceed your expectations due to there are plenty of food options to choose from and so are the entertainment choices. Our commitment is to make of every guest experience, as exceptional and unique as it can be, and we will continue working hard in this direction to provide the best vacation experience ever. However, we are sorry to read that we did not meet your expectations regarding the beer selection. Having read some recent reviews pointing out this weakness, please, rest assured we have already addressed this issue to the correct department in order to the food and beverage area work accordingly. We are sorry you experienced the seaweed season, although, some of the seaweed was not removed from the beach, our hotels take the initiative to clean up our beaches constantly because we pay special attention and care to preserve them. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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