Dear Charlie, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers. We are very pleased to read that we were able to blow you away in all the areas and we would like to thank you for adding very nice remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable with. It is lovely to read how memorable and special your stay was due to the outstanding service provided, the quality of the food you encountered at any restaurant and the resort itself. We look forward to welcoming you back soon and have another opportunity to pamper you with our service creating another experience to remember. Please, receive our warmest regards from Excellence Group.