Dear M B, First and foremost, allow us to thank you for choosing Excellence Riviera Cancun as the destination for your holiday and for taking a valued time to share your experience with all Trip Advisor readers. We are very pleased to read that you had a memorable stay at our resort. Thank you for adding remarks of the positive sides of your vacation with us and mentioning the excellent service provided by our colleagues that made your stay relaxing and enjoyable. We also would like to congratulate for your engagement, which helped us identify specifically the areas of opportunity encountered during your stay. Your comments are very important to us because give us the opportunity to know better about the aspects we need to improve in order to provide the best vacation experience and services that our guests deserve. It will be a privilege to welcome you back in a near future and provide you once again a remarkable experience. Please receive our warmest regards from Excellence Family!