Dear KayeB_11_11, Greetings from Dreams Riviera Cancun! Thank you very much for choosing our resort to spend your family vacations at the Mexican Caribbean and for your fantastic comments about our staff assistance, gastronomical offer, room facilities and amenities, Preferred Club benefits and amenities, cleanliness, activities, surroundings and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We truly appreciate your kind observations about the areas you consider we need to improve our services, be certain that we will share it with the department involved. We truly hope to have the chance to host you again to add more amazing memories to your family travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa