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Landscape - Picture of Ocean Coral & Turquesa, Puerto Morelos

Photo: Landscape

From Review : Privilage of Ocean Coral & Turquesa
Comedor buffet libre
Privilege Pool
Great resort, Great layout and very clean.
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Violetjvm wrote a review Mar 2016
Detroit, Michigan106 contributions28 helpful votes
I would have given then a 2 star if it wasn't for the staff at the pool bar who made great drinks and were friendly. Carlos, Juan, Elmer y Vitalino First impression approaching this hotel is beautiful. However right after check in you are then hassle to take a tour for H10
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Date of stay: March 2016
Response from OceanCustomerService, Manager at Ocean Coral & Turquesa
Responded Apr 22, 2016
Dear Violetjvm, Thank you for having chosen Ocean Coral & Turquesa as the host for your vacations. It is with great concern that we read that our resort did not meet your expectations; please allow us to enlighten that our Privilege guests are entitled with special benefits that are granted to them for contracting this package at an extra charge. However, we like to emphasize that the entirety of our guests receive the same level of service and treatment from a resort of our category, we do not accept any difference. Please receive our most sincere apologies if you perceived a distinction in the level of service you received in contrast to our Privilege members or guests. Please know that your feedback is greatly appreciated since it gives us the opportunity to evaluate our performance and continue to improve our facilities and services day by day. We truly hope to have the opportunity to host you again in the future and change your perception of our resort. Best regards, The Ocean Coral & Turquesa Management
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