Dear Win G, Warm greetings form Khao Lak! Thank you for choosing us as your preferred choice of destination resort and taking your time to share your experiences with others here on TripAdvisor. We appreciate your comment regarding the friendliness of our staffs, as we Thais, are known for our superb hospitality, and genuine smile. It is true that our resort is located in quite a remote setting, however, that is part of the charm of JW Marriott Khao Lak, unlike the many clustered hotels and resorts in Phuket, our resort offers a serene experience of a true private gate away. If you are feeling adventurous upon your next visit with us, I would recommend you to do our Waterfalls Bike Tours, visit the many islands around us, and try our the exciting bamboo rafting at our nearby National Parks. It would be a pleasure to welcome you back in the near future. Kind Regards,