Dear Bootboy, We would like to thank you for taking the time to share your H10 Experience on tripadvisor.com. You are obviously a loyal H10 repeater and your help is great for other costumers comparing different hotels from our brand. We will also use your knowledge to improve our services and your opinions and critics are welcome so we know where our guests need more satisfaction. We feel also very sad about your comment on the buffet restaurant and we hope that you spoke about your "bad experience" to our Guest Service Team. Even if you enjoyed being taken care of by our fantastic Gaudi Team, you could have fully enjoyed your Privilege Services having both restaurants to choose from. Improving is always in our goals, never resting on the accomplished, so we continue to welcome you and surprise you. We sincerely hope to receive you again soon and we stay meanwhile to your service. Best regards, Sabine Rydzek Management Team H10 Playa Meloneras Palace *****