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Landscape - Picture of Four Seasons Resort Bali at Sayan

Photo: Landscape

From Review : | GREEN SANCTUARY | of Four Seasons Resort Bali at Sayan
Luxury and elegance while maintaining the feel of Bali
If rather never leave!
Great attention to detail
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cspera1972 wrote a review Feb 2019
Runcorn, United Kingdom92 contributions31 helpful votes
Ellen and I stayed one night at this wonderful Resort in Bali at Sayan Ubud region and the experience was outstanding!! The Resort comprises a meditation area, spacious outdoor living room, restaurants, gym area, spa treatment and plunge pool complete your private sanctuary - a
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Date of stay: February 2019
Response from GianniUBU, Manager at Four Seasons Resort Bali at Sayan
Responded Feb 17, 2019
Dear cspera1972, Thank you very much for taking the time to describe your experience on TripAdvisor! I am thrilled to read that in most parts you were left with great memories. Thank you for the feedback on the breakfast experience, which obviously should have been handled better from our side. I am terrible sorry for that, even though the damage has been done already. I have shared your feedback with our F&B lead for improvements to be made. I truly believe that it was thankfully not typical of the style or standard of service that we more normally achieve; I hope that, on reflection, you will accept this to be the case. I would hate to think that this unfortunate incident would discourage you from returning in the future, and hope that, on reflection, you may feel able to give us an opportunity to redeem ourselves. Thank you once again and I am looking forward to welcome you back soon. Sincerely, Gianni Costa Resort Manager
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