Dear Balesharebabe, We would like to thank you for choosing Gran Canaria and our hotel for your recent holidays and we for posting your opinion about your stay on Tripadvisor. We appreciate your detailed recapitulation and would like to thank you very much for letting us know the positive but also the negative aspects of your stay, all which helps us to improve our services and provide the perfect holiday experience. We want to apologize for the inconveniences you could have had during your stay, as you mentioned, but we also want to make clear that we worry about our clients' issues and do our best in order to help them and make them have a good stay with us. We would be delighted to welcome you back on future holidays and remain. With best regards