Greeting from Bangsak Village,Thailand. Sawasdee krub khun Flzer36582801900, Firstly, please accept our sincere apologies for the minor inconveniences experienced during your recent stay with us. Thanks for your comment on TripAdvisor about service, dogs and cats. My team and I will try with our best, even though its is our blinded eyes issue. Because of my team and I are standing in trouble between "right and wrong". But its our job that we have to pay attention on it. I have since shared your comments with the rest of my team. Rest assured we will endeavour to make the necessary improvements to enable us to serve our guests better. Thank you. Marc Hotel Manager Bangsak Village. email : hm.bangsakvillage@gmail.com