Dear TravellingBecca916, Thank you so much for taking the time to share your comments regarding your recent stay with us. I sincerely apologize for the shortcomings you faced during your stay. It is through comments like yours that we can improve our services, products and facilities and we are grateful that you give us the opportunity to do so. It brings me great pleasure to read that the issues were resolved and you were happy with your overall stay. We look forward to welcoming you back to create merrier memories at The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach. With kind regards, Amit Arora General Manager