Prachai L, It’s great to hear that you enjoyed our hotel and the service you received, particularly from Sim, she is a superstar. Sim started as the executive assistant when the hotel opened and we soon saw with her guest experience focus she was to valuable to leave there, and since then she has developed to our guest relations manager position. We are very proud of her and her achievements. I was also pleased that you like our personalized touches such as the hand written card. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again! Safe travels Daryn Hudson General Manager