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Beach - Picture of Shangri-La Rasa Ria, Kota Kinabalu, Tuaran

Photo: Beach

From Review : Three star on the garden side of Shangri-La Rasa Ria, Kota Kinabalu
Three star on the garden side
This place is run by crack addicts
Three star on the garden side
Какая-то собака бегала попрошайничала возле номера
Low end building with no charm
Emily wrote a review Mar 2019
London, United Kingdom32 contributions19 helpful votes
3.0 of 5 bubbles
Stayed end of March for 6 nights in a Garden room with full breakfast All the pictures online are of the ocean side which you are not allowed to use as a garden resident. This isn't made clear enough at all, very misleading. Upon re-reading trip advisor reviews most positive
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Date of stay: March 2019
Response from FionaH2275, General Manager at Shangri-La Rasa Ria, Kota Kinabalu
Responded Apr 2, 2019
Dear 600emilyanneh, Thank you for taking the time to share your detailed review and constructive feedback from your recent stay with us and for sharing the pictures with us from your stay. It does seem that there was some challenges initially with your room allocation and communication with the Resort prior to your stay. We also received your feedback inside the resort in regards to the information related to Garden Wing guests not being able to utilize the pool and landscaped areas at the Ocean Wing. I have personally reviewed this on our website and find the information to be very clear and have also reviewed the information we share with the travel agents and find this to be consistent and clear. I am concerned that you had called the resort to enquire on full board options and was not assisted with this enquiry and will follow-up with my team, however we have been looking for the advertisement online for this option as we are not aware that this is being promoted. Thank you for your feedback and I thank you for personally mentioning our Chef and some of our service team, they are certainly some of our heroes in the resort. I do hope you will consider Shangri-La Resorts for your next vacation in Asia. Best regards, Fiona Hagan
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