Dear guest, thank you for your review. Thanks to such feedbacks like this one, it is possible to check our quality, improve us and meet your needs even better during a next stay. Please rest assured that it is our concern that our guests feel comfortable with us. Your comments regarding our breakfast with regard to the coffee-making and the cutlery have given us the opportunity to self-control and targeted retraining. We would be delighted if you would give us the opportunity to show you that our experience is not in line with the standard of our hotel and that you will decide for your next stay in Stade. Until then, we wish you all the best! Your team at RAMADA Hotel Stade; Susanne Westermann - Online Reputation Manager