Dear heb999, On behalf of the entire team, I wish to thank you for sharing your review on Tripadvisor. I am very pleased to discover that Ravello was the perfect ending to your travels along the Amalfi Coast and that you especially appreciated our infinity pool and the complimentary boat trip to Positano. As for the kettle, which we are usually happy to provide on request, I do sincerely apologize that it had not been brought to your room, even if required. I am also very sorry to hear about the incorrect bill and that you had to wait for your room upon arrival, and I do apologize for the inconvenience that had caused to you. I do hope to welcome you back soon to Belmond Hotel Caruso. Best regards, Franco Girasoli