Dear Debzlou, Thank you for your fantastic review of Luton Hoo. We were so pleased to learn you and your family enjoyed your experience with us. I was disappointed to hear that not all aspects met your expectations and thank you for bringing your concerns to our attention. Please be assured these issues will be shared with the relevant Managers to review and address going forward. Thank you again for taking the time to write and we hope to have the pleasure of your company in the not too distant future. Kind regards, Jonathan Brown, Hotel Manager.