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Interior - Picture of Holiday Inn London - Luton Airport, an IHG hotel

Photo: Interior

From Review : Ok for a one night of Holiday Inn London - Luton Airport, an IHG hotel
Ok for a one night
Ok for a one night
Good Airport hotel
Good Airport hotel
Diabolical restaurant
Dust with the food tray
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Evie197922 wrote a review Dec 2019
Chichester, United Kingdom407 contributions68 helpful votes
I've stayed with a friend before our morning flight. Check in and check was absolutely perfect. Room clean and had everything you need for a one night. The air con didn't work and was bit cold...but for a one night was ok. We had a meal downstairs in a restaurant which was quite
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Date of stay: November 2019
Response from IHGService, Guest Relations Manager at Holiday Inn London - Luton Airport, an IHG hotel
Responded Dec 21, 2019
Hi Evie197922, Thank you for choosing us and for taking the time to share your experience. Our goal is to deliver the joy of travel for all. I am glad you had a pleasant check-in and that you found the tidiness of the room was up to standards. I am sorry though we missed the mark with the service provided by our bar staff and that you found the food prices at a premium. Know that your comments are shared with the hotel management and I trust that steps will be taken in the coaching of our staff and in improving the services we offer. I hope you give us another opportunity the next time you are in London! Best regards, Jonathan A. Case Manager IHGService
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