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Bird poo inside the bedroom window frame - Picture of Ambassador Hotel, Scarborough

Photo: Bird poo inside the bedroom window frame

From Review : Absolutely shocking and zero service of Ambassador Hotel
Bird poo inside the bedroom window frame
Outside Room 109
Overnight stay
The window view
The view
Over priced
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nicknack32 wrote a review Aug 2016
London, United Kingdom111 contributions38 helpful votes
+3
We read previous reviews and so emailed to check things had been rectified. Being reassured, I kept the booking for two rooms - what a mistake. One thing I specifically checked was that bird poo had been removed from the Windows. They assured me it had but there are seagulls in
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Date of stay: August 2016
Response from CustomerService3638, General Manager at Ambassador Hotel
Responded Sep 3, 2016
Dear Guest You know from our conversation over emails that I never once assured you that your room would be bird poo free, this would be impossible for me to do so its Scarborough, we are a seaside hotel, seagulls live here. We can not control them unfortunately and you will find that we are not the only hotel having this problem. I apologised to you at great lengths for your stay and told you I would need to go and investigate the issues you had raised even though you sent a reply demanding I did so right away and gave me a time frame which was a little bit unreasonable. Again I am sorry you felt your room was not to standard and I can assure you I did investigate and full action has now been taken to ensure that our standards are to what we are use to. You will be happy to know that we are also getting a referb in the winter. We do care about all our wonderful guests and you will see that we do get a lot of nice comments also. Regards
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