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Interior - Picture of New Hall Hotel & Spa, The Royal Town of Sutton Coldfield

Photo: Interior

From Review : Lovely Classic hotel of New Hall Hotel & Spa
Lovely Classic hotel
Standard room
Lovely one-night stay
Starter - pan-fried scallops, black pudding and cauliflower sauce.
Spacious Bedroom
Back of hotel
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Dr_Waugh wrote a review Nov 2016
Newcastle upon Tyne, United Kingdom6,209 contributions5,477 helpful votes
+7
A classic venue in a beautiful setting. I think this is the first moated hotel I've stayed in! The room was 61 or Amabilis, the accommodation was classic and fitting the age of the building. I was tired after a long drive so had a lovely hot shower and then room service for
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Date of stay: November 2016
Response from ManagerNEW, General Manager at New Hall Hotel & Spa
Responded Nov 29, 2016
Dear Guest Thank you for your review and feedback, we will certainly look to make improvements to the areas that you have pointed out. To clarify our room service steak dish is served with peppercorn sauce, this should have been presented automatically with the dish. The fact that this was not was indeed an oversight on our part, I am not sure why when you questioned this a choice of sauces was mentioned by our team member as this is not something that we offer. We will of course raise this with the team as we understand the impression that has been given was disjointed at best. This will be explained to the team as an area we must improve upon. Best wishes Gareth Davies General Manager
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