Dear Valerie M, On behalf of all the management and staff at The Copperfields, I would like to thank you for your comments and suggestions. I am extremely disappointed to hear that your visit with us did not live up to your expectations and would like to apologize on behalf of all the team at Copperfields restaurant. Our ultimate objective is to serve and satisfy you with your expectations. It is in fact only through your comments and suggestions that we may achieve what we are striving for, your constructive comments regarding the food were taken seriously and discussed at managerial levels. Looking forward to meeting you and hosting your with us again. Yours sincerely, Kevin Callus Hotel Manager info@axhotelsmalta.com