Interior - Picture of Hotel Kong Arthur, Copenhagen
Photo: Interior
From Review : Average service, good location of Hotel Kong Arthur
traveller1232014 wrote a review Jan 2017
Cape Town Central, South Africa66 contributions41 helpful votes+1
The hotel was well situated within easy walking distance to most attractions and public transportation. Reception staff were friendly. We found the cleaning of the room somewhat disappointing. We stayed for 4 nights and the bed linen wasn't changed at all during this time.…
Read more
Date of stay: December 2016
Response from ArthurHotels, Gæsteansvarlig at Hotel Kong Arthur
Responded Jan 5, 2017
Thank you for your feedback. We appreciate feedback - both positive and negative. We are sorry that you experienced that our housekeeping was disappointing. We usually do get a lot of praise for our house cleaning department. The cleaning must be spotless however, and our housekeepers take much pride in keeping our hotel clean. What you experienced was not in order and we will discuss on our operational meeting. About our recycling - you are right we could buy additional bins. And that might be the solution in the future. We just wanted to do something right away and most guests appreciate what we are doing. As our cleaning department, will remove the recycling stuff from the floor each day, it will normally be a very short time you should put up with the mess. About the bathroom - Our bathrooms are different in size - some are small and some are spacious - but most of them are designed the traditional Copenhagen way - with shower curtains and not a cabinet. We are sorry you didn’t like it. We are updating the hotel including the bathrooms continuously, and this means that there are some variations over the property and our 155 rooms. In this process we of course listen to our guest’s feedback. So thank you for your time to let us know. Thank you for mentioning the breakfast and cozy hour - it´s very important for us. We hope to welcome you back some other time. All the best Hotel Kong Arthur/Sus la Cour
Read more
Been to Hotel Kong Arthur? Share your experience!