Window View - Picture of Tivoli Hotel & Congress Center, Copenhagen
Photo: Window View
From Review : Could be nice, but falls short on a few elements of Tivoli Hotel & Congress Center
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Guests
+3
Finding a decent-priced hotel in CPH is somewhat challenging and my colleagues had appreciated this hotel in previous visits. This booking looked like a good choice. I was put in the "new" tower, which is facing the central station. My room (393) gave directly on the tracks. …
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Date of stay: April 2019
Response from Guest_Relations_TIV, Project & Guest Relations Coordinator at Tivoli Hotel & Congress Center
Responded Apr 14, 2019
Dear Guest, Thank you for taking the time to leave such an extensive review of your stay at Tivoli Hotel & Congress Center here on Tripadvisor. We really appreciate all of your comments, as they help us in our continuous process of improving our services and facilities. We are sorry to know that your stay with us did not live up to you expectations and that you were disappointed with several parts of the service. As for your comments on the soundproofing of the room, it is of course something we will look into in order to see how we can improve our service in this area. As for your comments of the water in the shower, it is of course a mistake that it didn't have hot water. This is obviously not satisfactory so for that we truly apologize. Regarding our breakfast buffet we are so sorry that it did not match your expectations. We always strive to present a well-assorted selection of both hot and cold dishes, an extensive range of bread and pastry, fruits, coffee and juice, so we are very sorry that it did not meet your expectations. We will of review your feedback in order to take it into consideration for further improvements. In all, we are very sorry that we did not manage to exceed to your expectations, however we still do hope that we will have the pleasure of welcoming you here again sometime in the future. Best regards Tivoli Hotel & Congress Center Elisa Greve Kriegbaum Project & Guest Relations Coordinator
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