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Landscape - Picture of Point-a Bar and Restaurant, Athens

Photo: Landscape

From Review : Very disappointing of Point-a Bar and Restaurant
Very disappointing
Worst Experience in Greece
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Pinkflamingo5 wrote a review Jul 2018
Hobe Sound, Florida
+3
On our last night in Athens, we wanted to go somewhere nice to celebrate our stay. We had researched one nice restaurant, however, the staff member at our Philippos Hotel highly recommended The Point Bar & Restaurant at their sister Hotel the Herodion, a few blocks away. It had
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Date of visit: May 2018
Response from Katia T, Owner at Point-a Bar and Restaurant
Responded Jul 16, 2018
Dear Pinkflamingo5, We would like to thank you for your kind words and feedback regarding our rooftop bar and restaurant. Point a. It is always a pleasure to read how our guests enjoy and appreciate the ambiance, and cuisine, not to mention the exquisite view. We have put so much love and effort into this endeavor and it means the world to us when our guests benefit from this. The name of the appetizer you mentioned is called "loukoumades" in Greek, or cheese and honey dumplings. Again, I agree with you, they are incredible. In regards to your less than perfect experience with the service at Point a, I assure you we are looking into this matter. It is a rarity that we receive negative comments on our service for usually our guests rant and rave about the cordial and professional treatment they receive. As for your main course entree, I am genuinely sorry that you did not like it. I wish you would have informed your server and he or she would have been more than happy to bring you something else more to your liking. It is our priority that, if it is within our control, everyone leaves Point a more satisfied and happy than when they arrived. Now, I would like to express my personal disappointment in your ranking, and I must be honest and say that I find it a bit harsh and unfair. You admit to having so many positive experiences both at Point a and at Philippos Hotel, and then give us a ranking of only 1 – because you did not like one of our entrees. In any case, we are grateful that you chose to dine at Point a and to stay at our sister hotel, Philippos. Regardless of your first encounter, we sincerely hope that you will give us another opportunity to please you in the future.
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