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Window View - Picture of Pestana Carlton Madeira Premium Ocean Resort

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From Review : Short Break of Pestana Carlton Madeira Premium Ocean Resort
Short Break
Slightly disappointed, not a 5 star hotel
Wonderful hotel in Funchal
Wonderful hotel in Funchal
Wonderful hotel in Funchal
Wonderful hotel in Funchal
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Guests 
Pestana
$136
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angie a wrote a review Oct 2016
10 contributions2 helpful votes
Next door to Carlton Pestana is a enormous building site..7am-7pm noise.. As a hotel the staff are good, but decor, food and entertainment are very Dated..they offer a spa and indoor and outdoor swimming, 5euro excess charge on room service.. However all the facilities work
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Date of stay: October 2016
Response from GSMPCM, Guest Relations Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded Oct 29, 2016
Dear Guest, Thank you for your review. We would like to mention that your kind words towards our staff service are very much appreciated, and we are sad to know that our facilities did not meet your expectations. I have taken note of your comments and we will try and improve in future, although there are situations that are totally out of our reach. Look forward welcoming you once again to the Pestana Carlton Hotel . Best regards Salomé Castanho
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