Landscape - Picture of Pestana Casino Park, Madeira
Photo: Landscape
From Review : 3* not 5* of Pestana Casino Park
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Guests
+4
I've recently returned back from pestana casino hotel, and would honestly say this hotel is a 3* hotel rather than a 5*, the interior and rooms inside are 5* but that's about as far as it goes. So we arrived on the 12th August, the worse thing about this hotel is the fact you…
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Date of stay: August 2015
Response from josecarlos_fernandes, Manager at Pestana Casino Park
Responded Aug 24, 2015
Dear Xxbeckz, Firstly I would like to thank you for your recent stay at the Pestana Casino Park Hotel and we are happy to know that you found the staff to be very friendly and wanted very much to be helpful. We deeply regret that your holidays were not up to your satisfaction, and we present our most sincere apologies for any disturbance or any disappointment we could have caused you. We have taken note of all the negative comments in the questionnaire and you may rest assured that proper procedures will be taken to avoid such comments in the future. I do sincerely hope that our apologies are well accepted and that we will be able to restore our good reputation with you. We all look forward to your return to the beautiful Island of Madeira. Kind regards, José Carlos Fernandes
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