Dear Mr. Antonello, We would like to thank you for choosing EPIC SANA Lisboa for your stay. Thank you very much for taking the time to share your experience with us and show us how we can improve and resolve as soon was possible your problems for not compromise your experience with us. Our goal is to provide you EPIC stays with EPIC experiences. We will share your experience with our team for them continue to improve and implement new action for your better experience next time your return. We are looking forward to welcome you soon to EPIC SANA Lisboa for more EPIC stays. Kind Regards, Olivier Mencucci, General Manager.