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Interior - Picture of Lisbon Marriott Hotel

Photo: Interior

Terrible front desk staff. Try your best to avoid this hotel
Terrible front desk staff. Try your best to avoid this hotel
Terrible front desk staff. Try your best to avoid this hotel
Terrible front desk staff. Try your best to avoid this hotel
Club Lounge.
Lisbon Marriott Hotel
bachelor8 wrote a review Jun 2017
19,196 contributions464 helpful votes
+42
1.0 of 5 bubbles
Marriott platinum member here. This hotel cheat me they could not upgrade my room because the superior room was sold out. I saw APP and it showed a lot of suites were still in storage. Finally I did not get any upgrade. Even the request for higher floor did not be expected. They
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Date of stay: June 2017
Response from Susana M, Guest Relations Manager at Lisbon Marriott Hotel
Responded Jun 19, 2017
Dear loyal guest, We take our elite members very seriously and upgrades for executive superior rooms are, although not mandatory, always considered. We are very sorry if we were not able to give you a suite but we have some occupancy considerations to work with. Also, our security policies request us to check guest's name before handling new keys and this is proven to be a best practice. We hope to better serve you in a future stay with us. Regards,
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