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Interior - Picture of Pestana Palace Lisboa, Lisbon

Photo: Interior

Nice property with an amazing garden, but very bad service.
Road View of Hotel
Nice property with an amazing garden, but very bad service.
Restaurante Privado
Sala di spazi comuni
Thats their king-size bed (connected two single beds)
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Green S wrote a review Jun 2017
London, United Kingdom93 contributions62 helpful votes
Beautiful property, too bad the service is very poor. Staff is aguing with clients, dont speak proper English, are very slow and confuse things too often. Restaurant is very slow as well. If this hotel would be run by good management with a service oriented attitude, for sure it
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Date of stay: June 2017
Response from Ferreira T, * at Pestana Palace Lisboa
Responded Jun 27, 2017
Dear Kapitann, Thank you for taking the time to tell us about your stay at Pestana Palace Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,
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