Interior - Picture of Alfagar Cerro Malpique, Albufeira
Photo: Interior
From Review : Horrible unpleasant stay of Alfagar Cerro Malpique
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Guests
Other Recent Reviews
Pleasantly surprised
November 2023
+5
I've only returned from these apartments today. On arrival we were told that we got the best apartment in the building with an amazing view. Upon arrival at the apartment we were horrified by the unhygienic filthy dirty apartment we were giving. The whole apartment was dated and…
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Date of stay: September 2015
Response from Manager A, Manager at Alfagar Cerro Malpique
Responded Sep 7, 2015
Dear Guest, Thank you for taking the time to comment on your recent stay at Cerro Malpique. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We were very embarrassed to read of the experience you had at our resort. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review and we should be more organized, however, what happened is certainly not acceptable and action has been taken. We once again apologise for inconvenience you experienced during your stay. If you come back to our hotel, please advise me in advance so that we can ensure you a pleasant stay. Kind Regards Inácio Rodrigues
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