Dear Paul M, Thank you for sharing your experience and feelings following your recent visit to the Warwick Brussels. I am deeply sorry to read we have not been able to meet your expectations upon your stay with us. I have taken good note of your remarks and I would be most grateful if you could grant me few minutes of your precious time to talk to me directly regarding your experience. We do hope to have the chance of welcoming you back to the Warwick Brussels to be able to provide you with the level of service for which the Warwick Brussels is renowned. Kind regards, Jacques Vitu Regional General Manager Brussels