Interior - Picture of Holiday Inn Express Geneva Airport
Photo: Interior
From Review : Suite it's name - Express of Holiday Inn Express Geneva Airport
Check In— / — / —
Check Out— / — / —
Guests
+2
During check-in they couldn't find my bookings. As a result have to pay as per normal publish rate for walk-in customer. Staff couldn't speak fluent English and I have to repeat everytime they're not clear. Room - Decent clean room. Quite good for solo or couple. Since I am…
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Date of stay: May 2015
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Geneva Airport
Responded Jan 15, 2016
Dear Hazian B, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us identify the areas that may benefit from our additional attention. I am glad to hear that you liked you found your room accommodations to your liking. I regret to read that your stay at our property was only average and I am sorry for not being able to provide a seamless check-in experience. Your comments are noted and forwarded to our Management team for proper evaluation. I greatly appreciate you sharing your feedback as it gives us the opportunity to further understand what we can adjust or do more for our guests to get the most out of their stay with us. Until your next visit, we remain at your service. Sincerely, Ingrid V. Case Manager IHGService
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