Dear Jonathan, thanks for your review. We are glad you enjoyed the wonderful location of our hotel and its breath-taking view of deep blue sea of Sicily, magnificent Etna and luxuriant coast of Giardini -Naxos. Our guests always appreciate the helpfulness and courtesy of all our staff, we regret that you have not experienced it. In regards to the spray for insects, unfortunately we schedule these actions on precise periods that must be respected. Otherwise, we risk compromising the well-being of our guests and this indeed would be a serious disservice. We look forward to having you as our guest again. Piero