Window View - Picture of Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
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From Review : What a great hotel of Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
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we enjoyed our 5 day stay
December 2023
Worst experience ever in 5 star hotel.
November 2023
+3
We stayed two nights and loved this newly refurbished yet classically grand, old school hotel. We expected a smallish room for £175 a night including breakfast, but our room on the sixth floor was of a good size with two windows providing great views of the central station. The…
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Date of stay: March 2016
Response from Olivieri_Marco, General Manager at Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
Responded Mar 25, 2016
Dear Jay78uk, Thank you for taking the time to write such a detailed review. We are more than happy to hear that you have enjoyed a most pleasant stay and that we were able to exceed your expectations. We regret to hear that the water temperature of the shower was not perfect from the very beginning. Our Head of maintenance has taken immediate action. Thank you for bringing this issue to our attention. With regards to the bath tub, please be so kind as to specify your preferences, so that our reception desk will be allocating a guest room in line with your needs. Kindly not that not all bath rooms are equipped with shower and bath tub. Looking forward to welcoming you back soon to the Excelsior Hotel Gallia for another unique experience. Best regards Marco Olivieri General Manager
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